Privacy Policy
Last updated: November 2026
This Privacy Policy explains how Fidelity Speech and Voice Therapy, Inc. (“Fidelity,” “we,” “us”) collects, uses, and shares personal information through fidelityspeech.com (the “Site”). We provide it in compliance with the California Online Privacy Protection Act (CalOPPA) and other applicable laws.
1. Information we collect
Information you give us: - Contact form and email: name, email address, phone number, organization or school, role, and your message. - Inquiry, interest, and speaking request forms: name, email, phone number (optional), role, organization, interests, and your message. Form submissions and newsletter sign-ups are stored in our email and in a Google Sheet (Google Drive). - Purchases (books, digital products, courses): name, email, billing and shipping address, and order details. Payment card information is collected and processed directly by our payment processor, Squarespace Commerce and PayPal; we do not receive or store full card numbers. - Event registration and newsletters (if offered): name, email, organization, and preferences.
Information collected automatically: when you visit the Site, our website platform (Squarespace) and its service providers automatically collect technical information through cookies and similar technologies. This includes IP address, browser type, device type, pages visited, referring website, and the date and time of visits. [If added later: We use [Google Analytics] to understand how visitors use the Site. [If added later: We use the [Meta Pixel] to measure and improve our advertising.]]
Information we ask you not to send: please do not submit a child’s full name, date of birth, diagnosis, health information, Individualized Education Program (IEP), or other education records through Site forms or email. If you send such information, we will use it only to respond to you and will delete it when it is no longer needed.
2. How we use information
We use personal information to: respond to inquiries and schedule calls; process and deliver orders, courses, and event registrations; provide customer support; send transactional messages (receipts, access links, event reminders); send newsletters or marketing emails if you opt in (you may unsubscribe at any time); operate, secure, and improve the Site; comply with legal obligations; and enforce our Terms of Use.
4. Cookies and tracking technologies
Cookies are small files stored in your browser. Our Site uses cookies that are necessary to operate it (for example, to keep items in your cart). [If analytics or advertising tools are added: We also use analytics cookies to understand Site traffic, and advertising cookies to measure ad performance. You can manage your choices through our cookie banner.] You can also block or delete cookies in your browser settings; some features may not work without them. Do Not Track: [The Site does not currently respond to browser “Do Not Track” signals. / The Site honors Global Privacy Control signals.]
5. Children’s privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact us and we will delete it.
6. Information about students and clients (separate from this Site)
This Privacy Policy covers only information collected through the Site. Information about children and students in our professional services is handled separately, under the written agreements and laws that apply: - Health information: if Fidelity provides speech-language services as a covered health care provider, protected health information is handled under the Health Insurance Portability and Accountability Act (HIPAA), applicable California law, and our separate Notice of Privacy Practices, which is provided to clients. - Student education records: when Fidelity works with a school, district, or education agency, any access to student education records is governed by the Family Educational Rights and Privacy Act (FERPA), applicable California law (including California Education Code requirements for third-party contracts involving pupil records), and our written agreement with that agency. We use such records only to provide the contracted services, and we do not sell them or use them for advertising.
7. Data security and retention
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We keep personal information only as long as needed for the purposes described here, or as required by law (for example, tax and accounting records).
8. Your choices and rights
You may: unsubscribe from marketing emails using the link in any email; request access to, correction of, or deletion of your personal information by emailing info@fidelityspeech.com; and manage cookies as described above. Depending on where you live, and to the extent applicable laws such as the California Consumer Privacy Act apply to Fidelity, you may have additional rights. We will not discriminate against you for exercising your privacy rights. We will verify your identity before fulfilling a request.
9. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the revised version with a new “Last updated” date. If changes are material, we will provide additional notice where appropriate.
10. Contact
Fidelity Speech and Voice Therapy, Inc. · Los Angeles, CA 90020 · info@fidelityspeech.com · (213) 248-9912